Your privacy is our priority. Find out exactly how mbiplay collects, uses, and protects your personal information — with full transparency and no confusing language.
Mbiplay has never sold or disclosed your personal data to unrelated parties.
View FAQMbiplay ("us", "Company") is fully committed to protecting the privacy and security of every user's personal information on our platform at mbiplay.vu or the official mbiplay mobile app. This Privacy Policy ("Policy") describes in detail how we collect, use, store, protect, and in certain circumstances share your personal information.
This policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection best practices. We believe every player deserves to know exactly what happens to their information — which is why this policy is written in clear, plain language, not confusing legal jargon.
By registering or using the mbiplay platform in any way, you confirm that you have read, understood and agreed to the terms of this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us for further enquiries.
Mbiplay collects two main categories of information — information you provide directly and information collected automatically when you use our platform.
Information you provide directly:
Automatically collected information:
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity | Name, IC, date of birth | KYC Verification & compliance |
| Contact | Email, phone, address | Communication & support |
| Financial | Bank account, e-wallet | Deposit & Withdrawal |
| Technical | IP, device, browser | Security & performance |
| Usage | Sessions, transactions, gameplay | Service Upgrade |
Every piece of information we collect is used for a specific and legitimate purpose. mbiplay does not use your data for unrelated purposes without your prior consent.
Mbiplay implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or disclosure.
Your personal data will be retained for as long as your account is active or as long as necessary for the purposes stated in this Policy. Following account closure, certain data may be retained for the period required by applicable law, typically between five (5) and seven (7) years for financial records.
Mbiplay has never sold your personal data to any third party for marketing or commercial purposes. However, in certain operational situations, we need to share information with selected parties:
All third parties that receive your data are bound by data protection agreements requiring them to handle your information to the same rigorous security standards as mbiplay.
Mbiplay uses cookies and similar tracking technologies to enhance the user experience and ensure the platform operates optimally. Cookies are small text files stored on your device.
You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of the mbiplay platform.
As an mbiplay user, you have the following rights regarding your personal data that we hold, in accordance with Malaysia's PDPA:
You have the right to request a copy of the personal data we hold about you at any time.
You have the right to correct inaccurate or incomplete data via your profile settings or our support team.
You may request deletion of your data under certain circumstances, subject to legal obligations requiring record retention.
You have the right to object to the processing of your data for direct marketing purposes at any time.
You may request your data in a machine-readable format for transfer to another platform if needed.
You may request that we restrict the processing of your data in certain situations while a dispute is being resolved.
To exercise any of the above rights, please contact our support team via Live Chat or email. We will process your request within thirty (30) business days.
The mbiplay platform is exclusively for users aged 18 and above. We do not intentionally collect, store or process any personal information from individuals under the age of 18.
If we discover that personal data of a child has been collected without valid parental or guardian consent, we will take immediate steps to delete that information and close the associated account. If you believe your child has registered on our platform, please contact our support team immediately.
The mbiplay platform may contain links to third-party websites or services for your convenience. mbiplay is not responsible for the privacy practices or content of those third-party websites.
We encourage you to read the Privacy Policy of every website you visit. The presence of links to external sites on our platform does not mean we endorse or approve of their content or privacy practices.
Mbiplay reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or new platform features. Any significant changes will be communicated to you via:
Your continued use of the mbiplay platform after changes take effect will be considered your acceptance of the updated Policy. All previous versions of this Policy are retained in our internal archive and can be requested through our support team.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, do not hesitate to contact us:
We are committed to responding to all privacy-related enquiries within fourteen (14) business days. For more complex issues requiring in-depth investigation, we will keep you informed of progress within the same timeframe.
Privacy is more than a policy on paper — it is a daily practice we uphold in every aspect of platform operations
All communications between your device and mbiplay servers are protected by 256-bit SSL encryption — the same security standard used by leading financial institutions worldwide.
Mbiplay has never and will never sell your personal information to advertisers or third parties for commercial purposes. Your data belongs to you — not as a business commodity of ours.
Mbiplay operations fully comply with Malaysia's Personal Data Protection Act 2010 and applicable international data protection standards.
We clearly disclose every type of data collected, its purpose, and who it is shared with. No hidden agendas, no deliberately vague language.
The mbiplay security team monitors the platform around the clock to detect and neutralise security threats before they affect you.
We respect your right to access, correct, or request the deletion of your data. Every request is taken seriously and responded to within the stipulated timeframe.
With world-class data protection and our commitment to transparency, you can play with peace of mind at mbiplay knowing your privacy is always protected.